Contact Us

Questions about how sweepstakes casinos work, how we compare RTP across platforms, or something you spotted on one of our pages? This is where to reach us. We read every message and use reader feedback to keep our research current, since promotions, eligible states and game libraries at sweepstakes casinos change often.

What we can help with

Sweepstakes Casinos is an independent research and comparison site. We don't operate any sweepstakes casino ourselves, so we can't process redemptions, verify your identity on a platform's behalf, or resolve account issues. For anything account-specific — a stuck redemption, a verification hold, or a promotional credit that didn't land — the fastest route is always the support channel of the operator you played with, since only they can access your account.

Where we can genuinely help:

• Flagging an outdated welcome offer, editorial rating, or state-availability note on one of our pages
• Pointing out a new sweepstakes casino or a new sweeps cash casino we haven't covered yet
• Questions about how we researched and rated the sites on our list, including how the highest-RTP comparisons were put together
• General questions about the Gold Coins and Sweepstakes Coins model, or how "no purchase necessary" entry works
• Corrections to anything factual — payment methods, redemption thresholds, or age requirements we've listed

What we can't do

We're not able to issue refunds, release withheld winnings, verify your ID for a casino, or give legal advice on whether a specific platform is permitted in your state. Sweepstakes casinos are governed largely at the state level in the US, and availability changes as operators adjust which states they serve. If you're unsure whether a site is currently open to you, the operator's own terms and your state's current rules are the authority — not us. For a general overview of how state-level eligibility, age requirements, and identity verification typically work across this industry, our Responsible Gambling page is a useful starting point, and our Terms and Conditions page covers how this site itself operates.

Before you write in, check these first

A lot of questions we receive are answered faster by the operator directly. It's worth checking:

• The FAQ or help section on the sweepstakes casino's own site, which usually covers redemption timing, minimum thresholds and accepted verification documents
• The operator's list of excluded states, since eligibility can differ from what's listed elsewhere and changes without much notice
• Their terms page for the current age requirement — most platforms set this at 18, though some require 21 depending on the state or company policy

If your question is about us specifically — our editorial approach, how we rank platforms, or who's behind the site — you can also read more on our About Us page.

How our editorial process works

Every rating and write-up on this site reflects our own research into publicly available information: stated welcome offers, game libraries, promotional structures, and the terms attached to each. We don't accept payment in exchange for a better position on any list, and commercial relationships with operators — where they exist — never decide rankings. If you believe an offer, term, or state-availability detail we've published is wrong or outdated, telling us helps keep the site accurate for the next reader.

A note on what sweepstakes casinos are

If you're reaching out with a general question, it helps to know the basic model first. Sweepstakes casinos typically run on a dual-currency system: Gold Coins (or an equivalent), which are used for play but carry no cash value, and Sweepstakes Coins (or an equivalent), which can potentially be redeemed for prizes once minimum thresholds and identity verification are met. Participation generally doesn't require a purchase — most platforms offer daily free coins and a free alternative method of entry — but purchasing coin packages is usually how additional play credits are obtained. None of this guarantees a prize outcome, since casino-style games involve chance regardless of which currency is in play.

Getting in touch

For editorial corrections, general questions about the sweepstakes casino model, or feedback on our coverage, reach out through this page's contact details or form. We aim to reply as soon as we reasonably can, though as a small independent research team we can't guarantee a fixed response time for every message.